![]() Global industry shift to customer experience Here are some other top factors why the call center sector remains as promising as ever regardless of changes in the global and local regulations. Proof to this is the recent disclosure released by government-sponsored job site PhilJobNet, which indicated that out of 6,120 active job vacancies it posted in the January 18 week, about 17 percent or 1,029 positions were call center opportunities. When it comes to providing employment, ads from various call center firms across the country continue to dominate job vacancy posts in various job portals. If it reaches an annual growth pace of about 16 percent, it is projected that by 2022, the industry could further rise to be a $40-billion (over P2 trillion) one, possibly making it the top contributor to the national economy’s growth, displacing overseas Filipino workers (OFWs) remittances. Overall, the local business process outsourcing (BPO) industry, wherein call centers belong, has a current total revenue of about $23 billion (P1.15 trillion). Many analysts cite the resilience and outstanding coping mechanism of local contact centers for the sector’s lasting strength and growth potential. Despite the looming challenges that may come its way, the Philippines’ call center sector is expected to remain as among the strongest segments that contribute to the national economy.
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